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ruise ervice eport ard

In order to provide the best service available, we'd like to know about your service and your trip.

Your Travel Consultant

Helen
Rosalie

Sailing from
Cruise Line
Sail date

Pre-Cruise Experience

Please rate your Travel Consultant

Friendliness

Very pleasant

Good

Rude

No Comment

Helpfulness

Very helpful

Helpful

Not enough help

No Comment

Attention to Detail

Perfect

Okay

Needs improvement

No Comment

Clear Communication of Details

Perfect

Okay

Needs improvement

No Comment

Final Invoice received

Too early - I almost forgot to pay	Got it when I needed it
Needed sooner	No Comment

Documents

Received when promised	Too late to make other plans
Did not receive before cruise time	No Comment

Cruise Documents correct and complete when received?

Yes

No Comment

Travel Consultant Comments/Questions

Please rate the Cruise Line Website

Did not use
Easy to use	Fast links	Good navigation	Link went right to info

Difficult to use

Slow links

Bad navigation

Un-needed links to get to info

On the Cruise Ship

Rate the following items on your cruise ship ( = Best )

Cleanliness

Cabin Services

Food Quality

Food Service

Total Dining Experience

Tour Quality

Entertainment Quality

Fitness/Recreation Areas

Public Areas

Family Focused Programs

Total Luxury

Quality of Experience

Enough Value for Money

How did you like your ship?

Favorite things on the Ship

Specific comments about the Ship

After the Cruise

Was cruise as expected?

Yes

No Comment

Had enough info to properly plan cruise?

Yes

No Comment

If no, what information was lacking?

Overall Favorite things about Cruise

Overall Feeling
of this Cruise Experience

(check all that apply)

Fabulous	Relaxing
A good start	Did not help enough
Never go there again	Never use this Cruise Line again
Worst vacation experience	Never cruise again